Refund Policy

Last Updated: June 12, 2026

1. Introduction

Wing Snob ("we," "our," "us," or "the Company") is committed to providing our customers with high-quality food products and exceptional service. We understand that issues may occasionally arise with orders, and we have established this comprehensive Refund Policy to address such situations fairly and transparently.

This policy applies to all food orders placed through our website at mealwingsnob.rest or by contacting us directly. By placing an order with Wing Snob, you agree to the terms outlined in this Refund Policy. If you have any questions, please contact us at [email protected] before placing your order.

This policy is governed by the laws of the United States, including applicable federal consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, as well as any applicable state laws in the jurisdiction where the transaction occurs.

2. Eligibility Conditions for Refunds

You may be eligible for a refund under the following circumstances:

• Incorrect Order: You received items that are different from what you ordered (e.g., wrong flavors, wrong quantity, or missing items).
• Food Quality Issues: The food you received was undercooked, overcooked, spoiled, or otherwise did not meet reasonable quality standards at the time of delivery or pickup.
• Food Safety Concerns: You have reason to believe the food poses a health risk, including the presence of foreign objects or allergens not disclosed on the menu.
• Non-Delivery: Your order was confirmed and paid for but was never delivered or made available for pickup within the specified timeframe without prior notice from Wing Snob.
• Significant Delivery Delay: Your order was delivered significantly later than the estimated time provided at the time of ordering, rendering the food unsuitable for consumption.
• Duplicate Charges: You were charged more than once for the same order due to a technical or payment processing error.
• Order Cancellation: You canceled your order within the permissible cancellation window described in Section 8 of this policy.

We reserve the right to verify all refund claims and may request supporting documentation, such as photographs of the food received, before processing a refund. Refund eligibility is determined on a case-by-case basis at the sole discretion of Wing Snob, subject to applicable laws.

3. Timeframes for Refund Requests

To be considered for a refund, customers must submit their refund request within the following timeframes:

Refund requests submitted outside of these timeframes may not be honored. We encourage customers to inspect their orders promptly upon receipt and contact us immediately if there is a problem. Timely reporting helps us address issues effectively and improves our service quality.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for a refund:

• Orders where the customer simply changed their mind after the food has been prepared or is in transit.
• Food that has already been consumed, partially consumed, or significantly altered after delivery or pickup.
• Items where the customer ordered incorrectly (e.g., selected the wrong flavor, size, or quantity) and did not contact us before order preparation began.
• Dissatisfaction based solely on personal taste preferences, where the food was prepared correctly as ordered.
• Promotional items, free items, or items purchased using discount codes or vouchers (unless they are defective or incorrect).
• Delivery fees, where the delivery was successfully completed but the customer is dissatisfied with the food quality (refund requests for the food itself will be considered separately).
• Orders placed at third-party platforms or delivery apps — please refer to the refund policy of the specific platform used for such orders.
• Gift cards and digital vouchers (except as required by applicable state law).
• Requests made after the applicable refund request deadlines outlined in Section 3.

5. How to Request a Refund (Step-by-Step)

To request a refund, please follow these steps:

1. Step 1 – Document the Issue: Take clear photographs or videos of the food or packaging that illustrate the problem (e.g., wrong items, quality issues, foreign objects). Keep all original packaging and receipts.
2. Step 2 – Contact Us: Reach out to our customer support team as soon as possible within the applicable timeframe (see Section 3). You can contact us via:
   • Email: [email protected]
   • Website: mealwingsnob.rest
3. Step 3 – Provide Order Information: In your refund request, include the following details:
   • Your full name and contact information
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Supporting photographs or documentation (if applicable)
   • Your preferred resolution (full refund, partial refund, or replacement)
4. Step 4 – Review Process: Our customer support team will review your request and may follow up with additional questions or requests for documentation. We aim to acknowledge all refund requests within 1 business day.
5. Step 5 – Resolution: Once your request is reviewed and approved, we will notify you of the refund decision and process the applicable refund or replacement as outlined in this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account depends on your original payment method:

Please note that while Wing Snob initiates refunds promptly upon approval, actual processing times are largely controlled by your bank or payment provider and may vary. Wing Snob is not responsible for delays caused by third-party financial institutions. If you have not received your refund within the stated timeframe, please first check with your bank or payment provider before contacting us.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only some items in your order were incorrect or had quality issues, while the rest of the order was satisfactory.
• The food was partially consumed before the issue was identified (a partial refund may be issued for the affected portion).
• A delivery was significantly delayed, but the food was still consumable upon arrival — a partial refund of the delivery fee or a discount may be offered at our discretion.
• An order was partially prepared and then canceled — a refund will be issued for the unprocessed portion of the order only.
• Promotional discounts or vouchers were applied to the original order — the refund amount will reflect the actual amount paid after discounts.

The exact amount of a partial refund will be determined by our customer support team based on the specific circumstances of each case. We are committed to fair and reasonable resolutions for all customers.

8. Cancellation Policy

We understand that plans change. However, due to the perishable nature of food products and the speed at which orders are prepared, our cancellation window is limited:

• Online Orders: You may cancel your order for a full refund within 5 minutes of placing it, provided that preparation has not yet begun. Once food preparation has started, cancellations may not be accepted, or only a partial refund may be offered.
• Pre-Orders and Scheduled Orders: If you have placed an advance or scheduled order, you may cancel up to 2 hours before the scheduled preparation time for a full refund.
• Catering or Group Orders: Cancellations for catering or large group orders must be made at least 24 hours in advance of the scheduled order time for a full refund. Cancellations made less than 24 hours in advance may be subject to a cancellation fee of up to 50% of the total order value to cover the cost of ingredients already purchased or prepared.

To cancel an order, please contact us immediately at [email protected] or through the order management section on mealwingsnob.rest. Cancellation requests must be submitted in writing via email to be considered official.

9. Exchange Policy

In many cases, particularly where food quality or correctness is at issue, Wing Snob may offer a replacement or exchange as an alternative to a monetary refund. Our exchange policy works as follows:

• Incorrect Items: If you received the wrong food items, we will arrange for the correct items to be prepared and delivered or made available for pickup as promptly as possible, subject to availability and operating hours.
• Quality Issues: If the food did not meet our quality standards, we may offer to prepare a fresh replacement order. The decision to offer a replacement versus a refund will be made in consultation with the customer.
• Replacement Timeline: Replacement orders will be processed and ready within our standard preparation time. We cannot guarantee same-day replacements for all situations, particularly for catering or large orders.
• Store Credit Option: As an alternative to a cash refund or physical replacement, we may offer store credit to your Wing Snob account, which can be applied to future orders. Store credits do not expire and have no cash value unless required by applicable law.

Exchanges and replacements are subject to the same eligibility conditions and timeframes as monetary refunds.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob has a structured dispute resolution process to ensure fair treatment:

Step 1: Internal Escalation

If your initial refund request is denied or you are unsatisfied with the resolution offered, you may escalate your complaint by emailing [email protected] with the subject line "Refund Dispute – [Your Order Number]." Please include all relevant details and your reason for disputing the initial decision. Our management team will review escalated cases within 3 business days.

Step 2: Mediation

If the dispute is not resolved through internal escalation, both parties may agree to engage a neutral third-party mediator to facilitate a resolution. Mediation costs, if any, will be discussed and agreed upon between the parties before proceeding.

Step 3: Consumer Protection Agencies

You have the right to file a complaint with relevant consumer protection authorities if you believe your rights have been violated, including:

• The Federal Trade Commission (FTC) at www.ftc.gov or 1-877-FTC-HELP (1-877-382-4357)
• Your state's Attorney General office or consumer protection division
• The Better Business Bureau (BBB) at www.bbb.org

Step 4: Chargeback Rights

Nothing in this policy limits your right to initiate a chargeback with your credit card issuer or bank as permitted under applicable law and your cardholder agreement. However, we encourage customers to contact us first to resolve disputes directly, as we are committed to fair resolutions.

11. Special Circumstances and Food Safety

Wing Snob takes food safety very seriously. If you believe that food you received from us has caused a foodborne illness or poses a serious health risk, please:

• Seek appropriate medical attention immediately if needed.
• Do not discard the food — preserve it in its original packaging if possible, as it may be needed for investigation.
• Contact us immediately at [email protected] with a full description of the issue.
• Report the incident to your local health department if appropriate.

In such cases, Wing Snob will conduct an internal investigation and cooperate fully with any regulatory or health authority inquiries. A full refund will be considered upon verification of the food safety issue.

12. Amendments to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website at mealwingsnob.rest. The date at the top of this policy reflects the most recent revision. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact us using the information below: